This form of feedback is used to find out which customer service in the Tatras is the best. Peter Cibulka, the quality specialist from Tatry mountain resorts, a.s. (TMR) appreciates mainly the fact that the evaluation will help managers discover which employees are the best and learn about shortcomings and weak points of the services that they offer: “In the first place, we all wish that our customers leave the Tatras satisfied and have a reason to come back again. A direct feedback is exactly what we need. We must be willing to see it if we want to move the services to a higher level. The evaluation gives us precious information and evidence how the client feels in our facilities and how he or she is taken care of in the Tatras“.
The Staffino mobile app collects all comments to one point, which is a big advantage as the managers of individual facilities can react to both positive and negative opinions directly and if there is any problem in the respective facility, they can solve it immediately. “Clients can express their opinions on services in the restaurants in the High and Low Tatras, in nine TMR hotels, Tatry Motion sports shops and in Aquapark Tatralandia“, said Peter Cibulka about the launching of the app in the Tatras.
The co-founder of Staffino, Katarína Klinková is confident that the evaluation helps draw managers´ attention to whatever is necessary and mirrors the company culture: “If we like some services, we do not keep this feeling only for ourselves. We want to share it with others and let them know that there is a great person in the facility who deserves to be rewarded. Staffino has created a platform for active communication between the customer and the waiters, the staff and the management and tells us how people feel in the respective facility.”
How does Staffino work? The independent Staffino system has been used by almost 10,000 Slovaks to evaluate the quality of services and the customer service. They have sent more than 23,000 positive comments and remarks on the level of various facilities and institutions or the attitude of individual members of the staff that were serving or taking care of them.
Tatry mountain resorts, a.s. (TMR) is the leader in tourism in Central and Eastern Europe; it owns and operates attractive mountain resorts and hotels. In the Low Tatras TMR owns and operates the resort Jasná Nízke Tatry and hotels Wellness hotel Grand Jasná, Boutique Hotel Tri Studničky, Chalets Jasná De Luxe, Hotel Srdiečko, and Hotel Rotunda. TMR is also the owner of Aquapark Tatralandia, the largest Slovak aquapark with year-round operation, which besides water entertainment includes Tropical Paradise, a special tropical indoor hall with sea water, as well as Fun Park, and accommodation in bungalows and apartments of Holiday Village Tatralandia. In the High Tatras TMR owns and operates the resort Vysoké Tatry with mountain areas of Tatranská Lomnica, Starý Smokovec, and Štrbské Pleso, which TMR co-manages. In the High Tatras TMR also owns hotels Grandhotel Praha Tatranská Lomnica, Grandhotel Starý Smokovec, and Hotel FIS Štrbské Pleso. TMR also owns a 19% share in Melida, a.s., which leases and operates the resort Špindlerův Mlýn in the Czech Republic. In Poland TMR owns a 97% share in the mountain resort Szczyrkowski Ośrodek Narciarski S.A. (SON) and a 75% share in a company that owns and operates Silesian Amusement Park (Śląskie Wesołe Miasteczko). TMR also owns and leases hotels Slovakia, Kosodrevina, Liptov and Ski&Fun Záhradky a Bungalovy to third parties. By the end of 2014 nearly EUR 200 mil. had been invested into development and modernisation of TMR’s resorts. TMR shares are traded on three European stock exchanges – in Bratislava, Prague, and Warsaw.